TUMZARO / Support

A little clarity.
Better practice.

AI-generated illustrative scene with a closed lock, pouch and reference materials

TUMZARO / Support

Start with the right questions.

Understand the kit, choose your setup, and keep practice responsible. Find answers below, then check the live product details for the exact configuration you want.

Good questions. Clear answers.

Which kit should I start with?

The Starter 17 + 1 Kit pairs a 17-tool set with one transparent practice padlock. The Starter 17 + 2 Kit adds a second lock format for comparison. Open their product details below to compare the current contents and storage options.

Does every kit include the same tools and locks?

No. The collection includes one-, two-, three-, four- and five-lock configurations, with different tool and accessory lists. Read the “What is included?” section for the exact product, and check your selected variant. The name of a kit is not a substitute for its itemized contents.

Is a reference guide included?

Guide inclusion varies by kit. The Starter 17 + 1 and Canvas Progression 17 + 3 descriptions list a printed reference guide. The Round Profile 21 + 5 description lists printed and digital reference guides. Check the current product description; do not assume that every kit includes the same guide.

Can I choose the storage or handle color?

Some products have selectable variants. The Starter kits offer storage choices, while the Studio 21 + 4 Kit offers handle colors. Check the product page for the options available on the kit you want and confirm your selection before adding it to the cart.

Where should I use my practice kit?

Use only dedicated practice locks that you own or have explicit permission to work on, and only when they are not securing anything. Never use the tools to bypass access controls.

Where can I ask about an order or delivery?

Use the contact form and include your order number, if you have it, along with your question. Ask the store to confirm the delivery details, return eligibility and terms that apply to your specific order.

Check the details of your kit.

Open a kit below for a summary of its listed contents. Check the product page and selected variant before ordering; contents, guides and storage differ between kits.

Starter 17 + 1 Kit

The current contents list includes 12 lock picks, 5 tension tools and 1 transparent practice padlock. It also lists matching keys and a printed reference guide. Select the storage variant on the product page.

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Starter 17 + 2 Kit

The current contents list includes 12 lock picks, 5 tension tools and 2 transparent practice locks: a padlock and a double-ended cylinder. Matching keys are listed. Select the storage variant on the product page.

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Canvas Progression 17 + 3 Kit

The current contents list includes 12 lock picks, 5 tension tools and 3 transparent practice locks. It also lists 3 silicone lock sleeves, a printed reference guide, matching keys and a black canvas case.

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Round Profile 21 + 5 Practice Kit

The current contents list includes 12 lock picks, 5 tension tools, 5 transparent practice locks and 5 lock sleeves. It also lists a credit-card pick set, printed and digital reference guides, matching keys and a yellow canvas roll.

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